Dedicated Support You Can Trust


Online Help by Zendesk

For Frequently Asked Questions and self-help resources, please register with our online ticketing system called Zendesk. Once you have an active account you can create and view all of your existing and closed tickets.

Alternatively, to create a low-level support ticket email and we will be in touch with you shortly. For high urgency issues please call our Support Centre.


Support Centre

All Med e-care clients have access to our 24/7 telephone and online support. If at any time your staff need help or guidance, please don’t hesitate to call. 

  • Email:
  • Toronto:  416 686 8592
  • North America Toll Free:  1 800 387 8903
  • United Kingdom:  0161 236 2865
  • UK Toll Free:  00800 554 20630

Remote Support

A situation may arise when a support representative needs to connect to your computer to provide you an extended support. Team viewer allows us to view your computer screen with you.

Please download our remote software Teamviewer.