Privacy Statement

This page gives important information about how we collect and use the personal information of our clients. We also want to let you know your rights in respect of your personal information.

This statement relates to personal information we collect and process:

  • before being appointed as a solutions provider;
  • when clients engage us as their solutions provider; and
  • when we provide our solutions and services to clients.

If you represent or work for a client or prospective client of Med e-care, your personal information (such as contact details, role, responsibility, and engagement with us), will be processed in accordance with this statement, but only in the context of the client’s engagement with us.

If you are a sole trader or a partnership, any information relating to your business will treated by us as being your personal information. 

Overview of how we use your personal information

We have summarized below how Med e-care uses your personal information.

Personal Information you provide or which we collect from publicly available sources (such as LinkedIn or on-line publications)

What it is used for and why we collect it

Personal business details (email, telephone number, address, role in client/prospective client, location).

Information created as part of communications between us or during the provision of our solutions.

Contact you about, or send you information and materials on, our solutions.

Responding to your enquiries and engaging with you as a prospective solutions provider for the business you represent or work for.

Providing our solutions to the business you represent or work for.

Protecting our legal rights; administration, quality, and training; and system and product development.

Recordings of product demos

(i) improving how we conduct product demos and interact with potential clients, (ii) training and system development purposes, and (iii) ensuring we accurately record any commitments we give to prospective clients in a product demo.

 

What do we use your personal information for?

Promoting Med e-care’s solutions

We may obtain your personal business contact details (such as email, telephone number, address, position) from you, or from publicly available sources (like LinkedIn).

When we promote our solutions and services (“solutions”) or respond to your request to receive information about them, we will process your personal information to contact you in respect of, and provide you with information on, those solutions.

You may also have signed up to receive our newsletter and information about our solutions. When you did, you provided your consent for us to do this.

In either case, if you no longer wish us to contact you, please let us know. You can withdraw your consent or opt-out of receiving our newsletters and direct marketing emails at any time.

Enquiries

If you enquire about our solutions (including through our contact page or a request to book a product demo) we use information you provide as part of that enquiry, or in subsequent related communications, only for the purposes of:

  • contacting you in connection with our solutions;
  • providing you with information about our solutions;
  • demonstrating our solutions; and
  • responding to, progressing, and managing your enquiries and requests.

You can object at any time to our processing of your personal information for these purposes, including by emailing us at privacy@Mede-care.com. However, we may not then be able to respond to your enquiry or provide you with further assistance.

Product Demos

If you ask for a demo of our solutions, we will record the demo using gong.io. We will only ever record the demo with your consent and use the personal information captured in the recording for the purposes of (i) improving how we conduct demos and interact with potential clients, (ii) training and system development purposes, and (iii) ensuring we accurately record any commitments we give to prospective clients in a demo. You are entitled to withdraw your consent for our use of your personal information in this way at any time, including by emailing us at privacy@Mede-care.com. However, withdrawing your consent will not affect the use of your personal information before the consent was withdrawn.

Engaging us as your solutions provider

When you engage us as your solutions provider in your personal capacity, we will use your personal information to take relevant steps at your request prior to entering into a contract with us. This will include:

  • defining the solutions we will provide; and
  • establishing the terms on which they will be provided.

Provision of solutions

When we provide our solutions, we may process your personal information. Where you are a representative of our client, this may include your contact details (such as email address and telephone number), and information provided or created as part of communications between us (such as in emails and voice calls).

Other uses

Your personal information will also be processed:

  • to manage your personal data in accordance with this privacy notice; and
  • to comply with our data protection and other legal obligations.

What is the lawful basis for Med e-care using your personal information?

Canada

We rely on your consent for the use of your personal information for the purposes we have identified above. You can withdraw your consent by contacting us at privacy@Mede-care.com

UK and European Union

We have detailed below the lawful basis on which we use your personal information.

What we use your information for

Lawful basis for use

Promoting Med e-care’s solutions

Med e-care’s legitimate interest for the purposes of contacting you in respect of, and providing you with information on, those solutions.

Newsletters and subscribed marketing

Consent. You can withdraw your consent at any time, including by emailing privacy@Mede-care.com.

Enquiries

Your personal information is processed in this way, either:

  • to take steps at your request prior to entering into a contract with you; and/or
  • in our legitimate interests for the conduct and management of our business including, most importantly, giving the business you represent the best service and products we can and meeting your expectations.

Recordings of product demos

Consent. You can withdraw your consent at any time, including by emailing privacy@Mede-care.com.

Engaging us as your solutions provider

Take relevant steps at your request prior to entering into a contract with us.

Provision of solutions

Unless otherwise stated, any personal information you give us when providing our services to you will be used for:

  • providing those solutions and services in accordance with our contract with you, or the business client you represent;
  • managing our relationship with you (or the business client you represent), to ensure our respective contractual obligations are met;
  • meeting our legal obligations; and
  • our legitimate interests in conducting and managing our business (as described above) including administration, quality, and training, system and product development, and enforcing our legal rights.

Other uses

Comply with our legal obligations.

 

Legitimate interests

When we process your personal information for our legitimate interests, we make sure we have considered and balanced the potential impact on you and you have the right to object to this processing. You may exercise this right by writing to us at our address or by emailing us. If you do object, this may affect our ability to provide our solutions and services to you or the client you represent.

Who else gets your personal information?

To help us provide our solutions and services, we may share your personal information with third parties who provide services to us, including:

  • information technology and information services providers;
  • other third-party service providers; and
  • professional and other third-party advisers.

These third parties can only use the personal information we share to provide their services to us or to support our delivery of our services to you.

Your personal information may also be shared with third parties in accordance with your written and verified instructions, or in accordance with legal obligations imposed upon us.

Your personal information is not shared with anyone else.

Transfers of personal data


Med e-care is part of a group of companies with locations in Canada, the UK and the United States. Your personal information will be transferred to these locations as well as other locations used by the third parties identified above, but only for use by Med e-care for the purposes described in this privacy statement.

Transfers from the European Union and UK to Canada will be protected by Canada’s Personal Information and Electronics Documents Act (PIPEDA) adequacy status as recognised by the UK. Otherwise, these transfers are subject to adequate safeguards as prescribed by law. If you wish to receive further information on these transfers and the safeguards in place, please contact us at privacy@Mede-care.com.

How long do we keep your personal information?

Your personal information is kept for up to seven years after the year you have ceased being your solutions provider, except in the case of personal information processed in connection with an enquiry but where we were not appointed to provide our solution, which we retain for a period of thirty-six months after we last heard from you.

Recordings of demos will be retained for a period of thirty-six months after the date the demo was provided or, if earlier, when your consent is withdrawn.

Where there is a legal obligation to retain your personal information for a longer period, then we will retain it for the period required by that obligation.

What are your rights?

Accessing, deleting, rectifying and moving your personal information

Accessing, deleting, rectifying and moving your personal information – You have the right to:

  • access your personal information;
  • require us to delete it; and/or
  • correct it.

If you are located in the European Union, you also have the right to object to our processing of your personal information and have it transmitted to another data controller. If you want to exercise these rights, please let us know. You will need to provide sufficient information to verify and complete your request. We will complete your request within thirty days, subject to any legal or other requirements that requires us not to complete your request, in which case we shall inform you of this where we are permitted to do so.

Lodging a complaint

You can at any time complain about our processing of your personal information. If we are unable to resolve your issue, you can lodge a complaint with your local data protection authority or Privacy Commissioner.

Our supervisory authority is:

United Kingdom

Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (www.ico.org.uk)

Canada

Privacy Commissioner of Canada (www.priv.gc.ca)

Office of the Information and Privacy Commissioner of BC (www.oipc.bc.ca)

How do you contact us?

United Kingdom

In the UK, the data controller is Med e-care Health Solutions Limited.

We have designated a data protection officer who you can contact in relation to the processing of your personal data by Med e-care. You can contact the Med e-care or its data protection officer at the following address:

Med e-care Healthcare Solutions Limited, Rodney Chambers, 40 Rodney Street, Liverpool, L1 9AA

(privacy@Mede-care.com / www.Mede-care.co.uk)

European Union

In the EU, the data controller is also Med e-care Health Solutions Limited, who can be contacted at the address above.

Med e-care’s representative in the EU is DataRep. If you are in the EU and want to raise a question to Med e-care or otherwise exercise your rights in respect of your personal data, you may do so by:

  • sending an email to DataRep at datarequest@datarep.com, quoting “Med e-care Health Solutions Limited” in the subject line;
  • contacting us on our online webform at datarep.com/data-request; or
  • mailing your inquiry to DataRep at The Cube, Monahan Road, Cork, T12 H1XY, Ireland.

Canada

Med e-care Health Care Solutions Inc, 710 Kingston Rd, Toronto, Ontario, M4E 1R7

(privacy@Mede-care.com / www.Mede-care.com)

 

This statement was published on October 1, 2024. If you wish to see prior versions of this statement, please contact us.