We pride ourselves in providing the best systems and automated processes, but sometimes
talking to a live person works best. Occasionally things get interrupted at crucial times
and you need our help. We have several ways in which you can connect with us.
Online Help by Zendesk
For a list of Frequently Asked Questions and self-help resources please register
an account through our online ticketing system
Zendesk. Visit our Forums section to quickly find answers to all your needs.
Once you have an active account you can create and view all of your new, closed
and existing tickets.
Alternatively, to automatically create a low-level support ticket email
firstname.lastname@example.org and we will be in touch with you as soon as possible.
For high urgency issues please call our Support Centre.
All MED e-care clients have access to our 24/7 telephone and online support.
If at any time your staff need help or guidance, they should not hesitate to contact us.
Toronto: 416 686 8592
North America Toll Free: 1 800 387 8903
United Kingdom: 0161 236 2865
UK Toll Free: 00800 554 20630
We welcome your suggestions for changes and improvement’s to MED e-care’s software. Pls click here for the Software Request Form! Simply fill it in and FAX or EMAIL back to us!
Sometimes we need to see what you are seeing.
TeamViewer allows us to view your computer screen
with you. Please download our remote software